Refund policy

Refund & Return Policy

At Good Trouble Fashion, customer satisfaction is important to us. Please review the policy below, which reflects the made-to-order nature of our products.

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Made-to-Order Products

All Good Trouble Fashion apparel is made to order and produced specifically for each customer.

Because of this, we do not accept returns for fit, style, color, or preference.

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7-Day Return & Refund Eligibility

We accept return or refund requests within 7 days of delivery only if the item is:

    •    Damaged

    •    Defective

    •    Incorrect (wrong item received)

Requests submitted after 7 days from the delivery date are not eligible.

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How to Request a Return or Refund

To initiate a request, email customerservice@goodtroublefashion.com within 7 days of delivery and include:

    •    Order number

    •    Description of the issue

    •    Clear photo evidence

Return authorization is required before sending any items back. Return Shipping cost are the responsibility of the customer.

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Refund Processing

Once your request is reviewed and approved:

    •    Refunds are issued to the original payment method

    •    Processing time: up to 14 business days

    •    Shipping costs are non-refundable

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Exchanges

We only replace items if they are defective or damaged upon arrival.

Exchanges are limited to the same item, subject to availability.

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Non-Returnable Items

The following items are not eligible for return or refund:

    •    Made-to-order apparel (except as outlined above)

    •    Sale or final sale items

    •    Gift cards

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Production & Shipping

    •    Production time: 1–3 business days

    •    Standard shipping: Free, 7–10 business days after production

    •    Express shipping: 3–4 business days after production ($40 flat fee)

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Contact Information

Good Trouble Fashion

📧 customerservice@goodtroublefashion.com

📍 889 Francisco St #1511, Los Angeles, CA 90017, United States